Roamless

Resolve common eSIM, connectivity, account problems

Troubleshooting

You are seeing an "unexpected error" warning in the Roamless App

Unexpected Error

Your email address is not accepted when you're signing up

Invalid Email Address

You are seeing a pop-up saying access to the Roamless app is blocked or limited

Blocked Access to Roamless App

You can't find your verification code for your email

I did not Receive My Verification Code

You have deleted your account and cannot access it anymore

I deleted my Roamless account by mistake

Issues with creating or accessing your Roamless account

Account Related Issues

Overview of steps to check & troubleshoot eSIM activation issues

I can't activate my eSIM

When you try to activate your eSIM but your device is not eSIM-capable

My device does not have eSIM

When you try to activate your eSIM you get the error "eSIM not supported"

eSIM not Supported Error

When you activate your eSIM you get the error "SIM Locked for operator: Roamless"

SIM Locked for operator Error

When you try to activate your eSIM you get the error "Unable to Activate eSIM"

Unable to Activate eSIM Error

I did not get a QR Code to install my eSIM

Errors you may get when you try to activate your eSIM and what they mean

eSIM Activation Errors

Issues with installing your eSIM, activating your eSIM, eSIM activation errors

eSIM Activation Issues

Overview of steps to check & troubleshoot if your data is not working

My data does not work

If your data was working, but it stopped unexpectedly

My data stopped working

If you have network signal on your device, but you don't see 4G/5G on the status bar and your data does not work

I have signal bars but no 4G/5G

If you see 3G/4G/5G flashing on your network bar and your data does not work

3G/4G/5G keeps flashing

Your data does not work and you see "PDP Session Error" on your device

PDP Session Failure Error

When have your eSIM activated but you cannot connect to a network in your location

I can't connect to a network

Issues with data connectivity, data speeds, signal problems

Data Connectivity Issues

Promo code error messages, possible causes and solutions

I can't use my promo code

Issues with submitting or redeeming your promo codes

Promo Code and Rewards

Create a custom design with text, images, and links

Roamless Website

Destinations

Download App

Find answers and get help from Intercom Support and Community Experts

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