You do not automatically get sent a QR code over email when you sign up to Roamless up or make purchase.
You will need to download the Roamless app and sign into your account in order to install your eSIM.
We recommend 1-click activation from inside the app, as it's the easiest method
You can also get your eSIM QR Code and your manual activation code from inside the app if you need
If you cannot access the Roamless app or the eSIM activation screens, please reach out to the Support Team so that we can assist you in person.