Refunds due to Device Limitations
You can get a refund if you are not able to install/activate your eSIM because of one of the two device-limitations listed below:
Your device does not support eSIM technology (i.e. there is no eSIM-slot present on the device) OR
Your device is eSIM-capable but it is carrier-locked, and you cannot get it unlocked by your provider
For the two cases above (device is not eSIM-capable or device is carrier-locked), you can get a refund since you will not be able to use your purchased Roamless credits or data plan for data connectivity.
If your device is eSIM capable and carrier-unlocked, but you’re having trouble installing/activating your eSIM, please see the step-by-step eSIM installation guides or open an in-app ticket to reach our support team who can assist you right away with your Roamless eSIM installation
How to get your refund due to device-limitations:
Please open an in-app ticket to our support team and provide the following screenshots.
For devices that are not eSIM-capable:
iOS:
Device Settings > Cellular (or Mobile Service) > SIMs section
(“Add eSIM” option will not be available in the menu)
Android:
Device Settings > Connections (or Network & Internet) > SIM Manager
(“Add eSIM” option will not be available in the menu)
For devices that are carrier-locked:
iOS:
Device Settings > General > About > scroll down > Carrier Lock section
Android:
Device Settings > scroll down and click About (or About Phone)
Look for Status information or SIM status > Click to expand
Scroll to the Carrier lock or SIM card status section
The team will process your refund request and inform you.
Cases that do not qualify for refunds:
If you've had usage on your account for pay-as-you-go credits (data and/or in-app call time), we cannot refund your “remaining" pay-as-you-go credits:
Since Roamless (FLEX) credits have no expiration, you can use them in any one of the 200+ Roamless destinations for data connectivity )or for in-app calls) when you need them next
Roamless (FLEX) credits will remain accessible in your account (as long as you do not delete your Roamless account)
If you've had usage on your data plan, we cannot refund the “unused” part of your 30-day data plan.
Data plans have a 30-day validity upon activation
Data plans will expire at the end of their 30-day term regardless of usage
Having said this, we understand that sometimes things may not go as expected or as planned. You can always reach out to our Support Team with your request, and we will do everything we can to help you as best as we can.