Roamless Numbers Overview
Every Roamless user can subscribe to get a Roamless “phone number” from inside the Roamless app and use it as their 2nd phone number.
Roamless Numbers can be used:
As CallerID when placing calls from inside the Roamless app
To receive calls from inside the Roamless app
To send and receive SMS messages from inside the Roamless app
Initially, Roamless Numbers are offered with 3 country codes:
Canada (+1)
United Kingdom (+44)
Australia (+61)
Other countries' numbers will be made available over the coming months
Currently, number porting (carrying your own number to Roamless) is not offered
Roamless Numbers work INDEPENDENT of the Roamless eSIM
Roamless eSIM is data only and has no default phone number assigned to it
Roamless Number is a stand-alone offering, that works even on devices with no eSIM or eSIM capabilities, only requiring the latest version of the Roamless app to function
Reminder: Do not manually assign any phone number to the Roamless eSIM under device settings
Users CAN get have more than one Roamless number subscription
Users can subscribe to more than one Roamless Number if they wish
There is no KYC (know-your-customer / verification) required for the initial set of countries for Roamless Numbers
Roamless Number (country code) has no bearing on where the user is located
Any user from ANY country in the world can get any Roamless Number, regardless of where they are located, and use it as they wish
Roamless Numbers use VOIP (voice over IP) and NEED DATA CONNECTIVITY to function
If a user has any data connectivity (WiFi, regular SIM, Roamless eSIM, hotspot), they CAN use their Roamless Numbers to place calls, receive calls, and send/receive SMS from inside the Roamless app
If a user has no data connectivity (e.g., only seeing regular signal bars with no 3G/4G/5G icon), Roamless Numbers cannot function
This is critical — since Roamless Numbers use VOIP, an active internet connection is mandatory for all in-app calls to function (i.e. to make/receive calls, to send/receive SMS)
In other words:
If a user has no data connectivity, and someone calls their Roamless Number, the caller will hear a “user not available / user unreachable” message
If a user has no data connectivity, and someone sends their Roamless Number a an SMS message, the SMS will get delivered later, once the user has data connectivity again
Reminder: Roamless Numbers and in-app calls have NO DEPENDENCY on the Roamless eSIM itself
Roamless Numbers work from inside the Roamless app and need the Roamless app to work
When a call comes in to the Roamless Number (i.e., incoming call), the Roamless app will “ring” (similar to Whatsapp, Facetime, etc.) and the call will be picked up via the Roamless app
Roamless Numbers need the Roamless app to be installed & logged-in to work
Roamless Numbers DO NOT work with default phone apps on users' smart phones
If the user has deleted the Roamless app from their device, they WILL NOT be able to receive calls on their Roamless Number
Similarly, if an SMS (short message service) text is sent to a Roamless Number, it will be received from inside the Roamless app
Roamless Numbers DO NOT work with device’s native text/message apps
If the user has deleted the Roamless app from their device, they WILL NOT be able to receive text messages on their Roamless Number (until they install the app again and log back in)
In other words: Everything relating to Roamless Numbers, Roamless Calls and Roamless Messaging require the Roamless app to be installed on the user’s device and the user to be logged-in
Roamless Numbers CAN BE used to register on other apps and for two-factor authentication (2FA) and one-time passcode (OTP) messages
In other words, users CAN use their Roamless Number to register on an app like Whatsapp or Telegram and receive their OTP (inside the Roamless app)
Roamless Numbers are a subscription service
Users can subscribe to a Roamless Number for:
1-month or for 12-months
Note: There are no 3-6-9 month etc. Numbers subscriptions available
In-app calls and messaging (with or without Roamless Numbers) always use Roamless Credits per minute of talk-time, or per SMS sent
Note: There are no call-plans/bundles or SMS plans/bundles
Receiving calls and receiving SMS with Roamless Numbers is free
Subscriptions auto-renew by default (every month, or every 12-months depending on subscription type), unless manually cancelled by user
Subscriptions work with manual credit card entry as well as via ApplePay/GooglePay
Payment method gets saved on Stripe (and never on Roamless systems) for auto-renewal payments
Users CAN change payment method for their subscription in the app
Users CAN enter a different credit card and then delete the old card as they wish in the app
Users CANNOT remove their “saved payment method” from Stripe if the have an active subscription
Users need to first cancel the subscription before being able to “remove” the saved payment method from their account
Roamless Numbers are used as CallerID
When a user has an active Roamless Number, they CAN select this number as their callerID (to show to the recepient as the ‘number calling them’) when they’re making in-app calls
User can also select “anonymous” to use the static callerID
User can also select their Verified Number for callerID if they have verified their number -- See Verified Number section below
If a user is using their Roamless Number selected as callerID to place calls
They will pay “local rates” if they’re calling the same country as their Roamless Number
For example: User has a Canada number as their Roamless Number (e.g., +1 431 555 55 55) and they are calling another Canada number (e.g., +1 431 222 22 22), they will get charged “local” Canada-to-Canada calling rates, not international rates
If they’re calling another country, international call rates apply
User sees the rate per min as usual in the Roamless app > Call Tab > Keypad > Rates
Verified Numbers (i.e. Verify Your Current/Existing Phone Number)
Roamless gives users the option to Verify their existing phone number (i.e., the regular phone number they have with their local SIM card)
This is different than Roamless Numbers (which is offered as a paid-subscription)
For example E.g., user's regular US number is +1 212 555 55 55
The user “verifies” this number in the Roamless app
This gets linked to their Roamless account
Number Verification is free of charge
One user can only have ONE verified number for a Roamless account at any given time
Users CAN remove their current verified number and add a different one if they wish
Note: Only users who have made a purchase before (i.e. credits, data plan, or numbers) can verify their regular phone number in their Roamless app. Users who have not made any purchases before cannot verify their regular mobile number.
When a user has a Verified Number, they can use it:
As CallerID — and make calls using the Roamless in-app calling feature
The recepient will see the verified number as the incoming call (e.g., +1 212 555 55 55)
To send SMS — users CAN send SMS from the Roamless app using their Verified Number
When the user sends an SMS from inside Roamless app with their Verified Number “selected” as the active number, the recipient will see the SMS coming from +1 212 555 55 55
Use their Verified Number for Roamless-to-Roamless calls & messages
R2R calls and messages are FREE OF CHARGE
See more about Roamless-to-Roamless Calls and Messaging in the next section
IMPORTANT NOTE 1: A Verified Number CANNOT receive calls or SMS inside the Roamless app
Meaning, if someone calls the user on +1 212 555 55 55, the call will NOT go to the Roamless app; it will go to the regular default phone app
User's REGULAR PHONE APP will ring > and if user is traveling + their regular SIM is turned on and they answer > They will get call-roaming charges like always
Similarly, if they get an SMS on their regular phone number, the SMS arrives in their regular messages app (NOT the Roamless App message module)
IMPORTANT NOTE 2: If a user deletes their Roamless app, their call history as well as their message history will be lost and cannot be recovered
For the time being, we do not offer a mechanism to archive or recover call and messaging history
Roamless-to-Roamless Calls and Messaging (R2R)
If a user has a Roamless Number or a Verified Number, and they want to call or message another Roamless user with a Roamless Number or Verified Number, they will be able to do so FOR FREE
Both users have a registered phone number with Roamless (either a purchased Roamless Number or a Verified Number) — and they can communicate for free from inside the Roamless app via R2R Calls and Messaging
Roamless-to-Roamless (R2R) calls and messages are always free
Roamless-to-Roamless (R2R) calls and messages are end-to-end encrypted
Roamless Number Refunds
We do not offer refunds on Roamless Numbers
Users can “cancel” their subscription from inside the app whenever they choose (and keep using their Number until the expiration of their subscription)
Unlike eSIM and data (where device limitations can qualify for refunds), Roamless Numbers are instantly “in use” upon subscription activation, so refunds are not offered
Future Expansion and Plans
There are plans to offer Roamless Numbers from different country codes in the future
Paying for Roamless subscriptions using Roamless Credits is currently not supported but will be added in the future
For now, users need to use their credit card or Apple Pay or Google Pay to pay for their subscription
When the feature is added users will be able to use their Roamless Credits to pay for their subscriptions as well