How Can I Check My Remaining Data and Understand Balances in the Roamless App?
Staying informed about your data usage and balances is crucial when traveling or managing your mobile internet. The Roamless app provides several tools to help you monitor your remaining data, FLEX credits, and FIX plans, as well as how these balances fluctuate based on location. Below is a comprehensive guide to help you navigate these features.
Overview of FLEX and FIX Balances
FLEX Credits: These are pay-as-you-go credits that automatically adjust based on the cost per GB in your current location. The FLEX balance is shown on the Home screen, and it updates dynamically to reflect the local rates for data usage.
FIX Data Plans: These are pre-purchased data plans for specific durations, which remain active until fully used or expired. FIX plans are displayed in their own separate section below the FLEX balance on the Home screen.
Checking Data Balances on the Home Screen
To quickly find your remaining data:
Open the Roamless app.
On the landing (Home) screen:
- Your FLEX balance (pay-as-you-go credits) appears at the top, along with the data allowance it provides for your current location.
- FIX plans and promo rewards are displayed as separate cards below the FLEX balance. These show how much data is available (remaining) in these plans.
Accessing Data Usage Details in the App
For more detailed information about your usage and balances:
Tap the Data tab at the bottom of the app.
In this section, you’ll find a total breakdown of your data usage, trip summaries to track usage across different periods, monthly insights, including averages.
Understanding Location-based Dynamic Rates
The Roamless app uses dynamic location-based pricing. Here’s what you need to know:
The remaining data shown in your FLEX balance reflects the current country’s rate. If you move to a location with higher or lower data costs, the GB allowance updates accordingly without requiring manual intervention.
To preview rates for an upcoming trip:
Tap the arrow next to the search bar and select your destination. There you can see the per GB rates for your next destination.
Managing FIX Plans and Expiry
To manage your FIX plans and ensure you’re using the right data allowances:
Go to Profile > FIX > Expired Plans in the app to view plans that have been fully consumed or have expired.
To view all past purchases, including FLEX credits and FIX plans, navigate to Profile > Transaction History. This provides a comprehensive history of your account activities.
Frequently Asked Questions
1. What data is shown on the Home screen?
The Roamless app displays your remaining data on the Home screen, not the used data. This includes your FLEX balance, FIX plans, and rewards, all updated dynamically based on your real-time usage in your current location.
2. Do I need to activate my data for each trip?
No activation is necessary. FLEX credits automatically work in all supported destinations. Data allowances adjust based on local rates, so your balance is always optimized for your location.
3. How do I know if I’m using data from a purchased plan?
Check the Home screen for any active cards under FIX plans or rewards. If a card is tagged as "Active" indicating your current destination, it means that plan is active and being used. Otherwise, you are consuming your FLEX balance for data connectivity.
Please note: It can take 2-3 minutes for your Data Plan (or Reward Card) state to change to "active" in the Roamless app after you first start using it.
4. Where can I find detailed summaries of my data usage?
Go to the Data tab for complete summaries of trip-based and monthly usage, as well as insights into average over-time trends.